At Sounds Divine, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect We may collect the following types of personal information when you interact with us:

• • Personal identification information: Name, contact details (email, phone number), and payment details via our secure payment platform PayFast.
  • Health-related information: For booking purposes, such as body type, medical conditions, allergies, and other health-related information relevant to your treatment.
  • Transaction information: Details of services rendered, payments, and appointment history.
  • Device and usage data: Information about your interactions with our website, including IP addresses, browsing activity, and other usage data.

2. How We Use Your Information We use the information we collect for the following purposes:

• • To provide you with the treatments or services you have requested.
  • To manage and process your bookings and appointments.
  • To communicate with you regarding your appointments, confirmations, reminders, or cancellations.
  • To personalise and improve your experience with us.
  • To comply with legal and regulatory requirements.
  • To process payments securely.

3. Sharing Your Information We do not sell, trade, share or rent your personal information to third parties. However, we may share your data with the following parties under certain circumstances:

• • Service providers: We may share your personal data with trusted third-party providers who help with the delivery of services, such as payment processors and email services.
  • Legal requirements: We may disclose personal information if required by law or to protect the rights, property, or safety of our business, customers, or others.

4. Data Security We take appropriate technical and organisational measures to ensure your personal information is secure. This includes encryption, secure servers, and restricted access to sensitive data. However, please be aware that no method of internet transmission or electronic storage is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.
5. Retention of Personal Data We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your personal information will be deleted or anonymised.
6. Your Rights Under POPIA, you have the following rights regarding your personal data:

• • Right to access: You can request access to the personal information we hold about you.
  • Right to correction: You can request that we correct or update any inaccurate or incomplete information.
  • Right to deletion: You can request the deletion of your personal information, subject to applicable legal or contractual obligations.
  • Right to object: You may object to certain processing activities, including direct marketing, and can request that we stop using your data for these purposes.

To exercise your rights, please contact us at [email/contact details].

7. Cookies and Tracking Technologies We use cookies and other tracking technologies to enhance your experience on our website. These technologies collect data such as your IP address, browser type, and pages visited. You can control the use of cookies through your browser settings, but please note that some website features may not function properly if cookies are disabled.
8. Marketing Communications We may send promotional emails, newsletters, or other marketing materials. You can opt out of these communications at any time by clicking the “unsubscribe” link provided in the email or by contacting us directly.
9. Children’s Privacy Our services include sound therapy sessions for children under the age of 18. All sessions for children require parental or guardian consent. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take prompt action to remove the data.
10. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.
11. Contact Us If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Sounds Divine
4 Darling Street, McGregor, Western Cape, 6708
mark@soundsdivine.co.za
+27 83 418 0088

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting us with your personal information.